Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. These specific models were assembled and sold in the U.S. between June 2021 and December 2022.

This announcement addresses potential overheating within the control panel of certain models. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer.

The following top-load washer models are included in this announcement:

Model NumberSerial Number Range

WA49B5105AV/US01J457BT700001W through01J457BTB00111H

WA49B5105AW/US01J557BT700001Jthrough01J557BT700010D

WA49B5205AW/US01HH57BT300006X through01HH57BTB00932W

WA50B5100AV/US01J257BT700001Bthrough01J257BTB01232B

WA50B5100AW/US01J357BT700001Lthrough01J357BT700010F

WA51A5505AC/US01HA57BR700003Pthrough01HA57BTB00346F

WA51A5505AV/US01H257BR600003Rthrough01H257BTB02018L

WA51A5505AW/US01GY57BR600026Pthrough01GY57BTB00269W

WA52A5500AC/US01HB57BR700003Ythrough01HB57BTB02968X

WA52A5500AV/US01H357BR600006Athrough01H357BTB01820Y

WA52A5500AW/US01H457BR600003Xthrough01H457BTB01503Y

WA54A7305AV/US01H557BR600003Pthrough01H557BR800650T

WA55A7300AE/US01H057BR600001Hthrough01H057BTB05872Z

WA55A7700AV/US01H157BR600151Zthrough01H157ZT700005K

Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard.  Consumers should immediately check whether their washer’s software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated.

Next steps for our customers

Wi-Fi equipped machines should remain plugged in to their power source.  All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app.

Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair.

Our commitment to our customers

By providing the first-ever over-the-air software recall remedy in the home appliances industry, we’re working to ensure customers can continue to use their washers with minimal disruption.

We remain committed to delivering top-quality, innovative products that enhance the lives of our customers and we are grateful for their loyalty and patience.

The post Important Software Repair Announcement for Recall of Certain Top-Load Washers appeared first on Samsung US Newsroom.